Simple answers about Gonzay.
Find clear answers about policy tracking, renewal reminders, documents, accounts, pricing, security and how Gonzay is designed to be used.
Start with the basics.
Gonzay is designed to make everyday business insurance administration easier to organise.
01 What is Gonzay? +
Gonzay is a business insurance policy management and renewal reminder platform. It helps businesses keep useful policy details, renewal dates and related documents organised in one clearer place.
02 Who is Gonzay designed for? +
Gonzay is designed for businesses that want a simpler way to manage insurance records, including small businesses, contractors, trades and growing teams that may have several policies or certificates to keep track of.
03 Is Gonzay an insurance broker or insurance adviser? +
No. Gonzay is an insurance administration software tool. It does not act as an insurer or insurance broker and does not recommend which insurance a business should buy.
If you need advice about what insurance or level of cover is suitable for your business, speak with an appropriately authorised insurance professional, your broker or your insurer.
04 Does Gonzay sell or arrange insurance? +
No. Gonzay is designed to help organise insurance information you already have. It does not itself sell, underwrite or arrange insurance contracts.
Keeping important insurance dates easier to manage.
05 What information can I keep in a policy record? +
A policy record can be used to organise useful administrative information such as the policy type, insurer or provider, policy number, renewal date, premium information and related policy documents where those fields or features are available in your account.
06 Can I manage more than one insurance policy? +
Yes. Gonzay is designed to help bring multiple business insurance records together, making it easier to see different policies and upcoming renewal dates without relying on separate spreadsheets, folders or inbox searches.
07 How do renewal reminders work? +
Gonzay is designed to keep upcoming renewal dates visible and support reminders before a recorded renewal date. The exact reminder options available should be treated as part of the features shown in your account.
You remain responsible for checking the actual policy renewal date and confirming renewal directly with the relevant insurer, broker or provider.
08 Does a reminder guarantee that my policy will renew? +
No. A Gonzay reminder is an administrative prompt. It does not renew a policy, guarantee cover, extend an expiry date or confirm that an insurer will offer renewal. Always check directly with the relevant insurance provider or broker.
Keep useful files connected to the right policy.
09 Can I keep insurance documents in Gonzay? +
Gonzay is designed to help organise relevant policy documents such as certificates, schedules, policy wording and related files, where document storage is available in your account.
10 Does Gonzay verify uploaded insurance documents? +
No. Uploading a document helps you organise a copy of that file. It does not mean Gonzay has verified that the document is genuine, complete, current or suitable as evidence for a particular client, contract or requirement.
11 Should I still keep my official insurance documents? +
Yes. Keep appropriate copies of important official documents and refer to the current certificate, schedule, policy wording or endorsement issued by your insurer or broker whenever the exact policy terms matter.
Questions about access and information.
12 How should I protect my Gonzay account? +
Use a strong, unique password, protect the devices used to access your account, avoid unnecessary password sharing, and sign out when using a shared or unfamiliar device.
13 How does Gonzay handle website information? +
The Gonzay Privacy Policy explains how information may be collected, used, retained and handled through the website. The Cookie Policy explains how website cookies may be used.
Getting started and getting help.
14 How much does Gonzay cost? +
Current plan options, pricing and included features are shown on the Gonzay Pricing page. Always use the pricing displayed at the time you subscribe as the current plan information.
15 Where can I read the terms for using Gonzay? +
The Terms & Conditions explain the rules that apply when accessing or using Gonzay, including account use, paid plans, acceptable use and other service terms.
16 What if my question is not answered here? +
Contact Gonzay and tell us what you need help with. For questions about your actual insurance cover, policy suitability, insurer or claim, contact your insurer, broker or an appropriately authorised insurance professional.
See how policies, renewals and documents fit together.
Explore how Gonzay is designed to make everyday business insurance administration clearer and easier to manage.